Have questions about payments? Our Payments FAQ page provides all the essential details to ensure a smooth booking process.
Wondering how to make a payment? We offer bank transfers, UPI, and cash deposit options for your convenience.
Need to confirm your booking? Payments must be made through direct bank transfers or other specified methods before confirmation.
Curious about our refund policy? Learn about eligibility, processing time, and how refunds are handled for cancellations or changes.
Want to know about currency options? We accept payments in Indian Rupees (INR), and for international travelers, payment guidelines will be provided upon request.
Have questions about payment receipts? We issue official invoices and payment confirmations after successful transactions.
Encountering a payment issue? Our customer support team is available to assist with any queries related to payment verification, pending transactions, and booking confirmation.
Payments (faq)
Frequently Asked Questions
Yes, we use industry-standard encryption and security protocols to ensure that all transactions are safe and protected. We do not store any payment information, and transactions are processed through secure payment gateways compliant with PCI DSS standards.
We offer multiple secure payment options to make transactions convenient for our customers. You can pay using:
- Credit / Debit Cards: We accept Visa, MasterCard, American Express, and RuPay cards.
- UPI & Mobile Wallets: Pay via Google Pay, PhonePe, Paytm, and other UPI-supported applications.
- Bank Transfers: You can transfer the amount directly to our company’s bank account using NEFT, RTGS, or IMPS.
- Cash Payments: Available for local bookings at our office in Varanasi.
- PayPal & International Payments: For international clients, we also accept payments via PayPal and wire transfers.
Yes, we offer installment payment plans for select high-value tours. The following options may be available:
- EMI on Credit Cards: If your bank supports EMI payments, you can opt for this facility during checkout.
- Partial Payment for Confirming a Booking: Some tours allow you to book with an initial deposit and pay the remaining amount before departure.
After a successful payment, you will receive an email confirmation with your payment details and invoice. If you need a printed invoice, you can request one by emailing us at butterflytours@gmail.com with your booking details.
If your payment does not go through, try the following:
- Check your bank / card balance: Ensure sufficient funds are available.
- Verify your internet connection: Poor connectivity may interrupt transactions.
- Use an alternate payment method: If one method fails, try another option.
- Contact your bank: Sometimes, banks block transactions for security reasons.
Yes, international travelers can pay in their preferred currency using PayPal or wire transfer. However, exchange rates and conversion fees may apply.
We do not charge any extra fees for most payment methods. However:
- Credit / Debit Cards: Some banks may levy international transaction fees.
- PayPal & Wire Transfers: Additional processing fees may apply for international payments.
- UPI/Wallets: Generally, no extra charges are applicable.
Our refund policy depends on the type of service booked:
- Visa Services: Fees are non-refundable once the application is processed.
- Tour Packages: Refunds vary based on the cancellation policy of the specific tour. Some tours have a partial refund option, while others may be non-refundable.
- Flight & Hotel Bookings: Refunds are subject to airline/hotel cancellation policies.
Refunds generally take:
- Bank Transfers & UPI: 3-5 business days.
- Credit / Debit Cards: 5-7 business days.
- International Payments (PayPal / Wire Transfer): 7-10 business days.
Yes, in most cases, you can change your payment method before final confirmation. Contact our team at butterflytours@gmail.com or call +91-7905625975 to discuss available options.
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